What is Shopify conversion rate optimization?

Shopify CRO is the process of improving your online store to convert more visitors into paying customers. This includes optimizing product pages, checkout flows, mobile experience, and user journey to maximize sales.

How can I increase my Shopify store conversion rate?

Increase conversions by optimizing product pages with compelling descriptions and images, simplifying checkout, improving site speed, adding trust signals, and using data-driven A/B testing to identify what works best for your customers.

How much does Shopify CRO consulting cost?

CRO consulting costs vary based on store size and needs. Many specialists offer free initial audits to identify opportunities. Contact a certified Shopify CRO expert for a customized quote.

Refund Policy | Brand Savvy

At Brand Savvy, we strive to deliver high-quality Shopify and ecommerce services designed to help businesses grow and improve their online performance. Client satisfaction is very important to us. However, due to the nature of digital services and the time and resources involved, the following refund policy applies.

1. General Policy

All purchases of services provided by Brand Savvy are generally non-refundable once work has commenced or deliverables have been shared.

This includes but is not limited to:

Shopify development
Conversion Rate Optimization (CRO) audits
Shopify theme customization
Product page design or redesign
Payment integration
Marketing services and email automation
Consulting and strategy services

Because these services involve dedicated time, research, and custom work tailored specifically to your business, refunds cannot be issued after the project has started.

2. Eligibility for Refunds

Refunds may only be considered under limited circumstances, including:

A duplicate payment made accidentally.
No service has been delivered within 14 days after payment and work has not started.
The project is cancelled by our team before work begins.

If you believe you are eligible for a refund, please contact us within 7 days of the transaction so we can review your request.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

Change of mind after the project has started.
Client delays caused by lack of communication or late feedback.
Dissatisfaction based on subjective preferences once agreed deliverables have been provided.
Digital products, templates, or downloadable materials.
Completed consulting sessions or strategy reports.

4. Project Delays or Pauses

If a project is paused by the client for more than 30 days without communication, we reserve the right to close the project.

In such cases, no refunds will be issued for unused hours, partially completed work, or reserved project slots.

5. Chargebacks & Payment Disputes

We strongly encourage clients to contact us directly to resolve any issues before initiating a chargeback.

Unauthorized chargebacks or disputes may result in:

Immediate suspension of services
Termination of the project
Recovery of funds through legal channels if necessary

6. Contact Information

If you have any questions about this Refund Policy or would like to request a refund (if eligible), please contact us:

Email: support@usebrandsavvy.site

By purchasing any services from Brand Savvy, you acknowledge that you have read and agree to this Refund Policy and our Terms & Conditions.

Last Updated: March 2026